Shipping and returns policy - ButtonPic - Botones Artesanales en Madera

Shipping and returns policy


Marcela Soza Boyer owns the rights of Copyright and Trademark of BUTTONPIC and all its brands, before copies and counterfeits and other wrongs against its intellectual property legal actions will be taken before the courts that correspond to the headquarters of Marcela Soza Boyer

Marcela Soza Boyer. is the holder of the rights of BUTTONPIC and reserves the right to change / modify, delete or replace any of the articles it produces without prior notice.

Craft Product

As it is an artisanal handmade piece by piece, we remind our clients that they are delicate items and should be treated as such at all times since they are made of wood (poplar plywood and other woods), so they have an average degree of resistance to torsion.
They must consider that the color intensity and other characteristics may vary due to the fact that it is a 100% handmade product The size in millimeters can also vary with respect to those exhibited in our catalogs or on the website.
All articles are made with non-toxic water-based products and woods from sustainable origin and for food use.


We aim to ensure that your order arrives in perfect condition to our customers, so shipments will be made exclusively from our warehouse and through our transportation agency properly packaged to ensure its integrity.
There´s other forms of shipments, picked up by your carrier or by mail at a cheaper cost for which you must request when placing the order.
For deliveries to countries outside the EU, the products will be sent in a special packaging suitable to ensure that it arrives at destination in optimal conditions, these shipments will not have the possibility of being returned due to postal standards of each country.
Deliveries are made by the transport company that best suits the shipment.
The approximate delivery time from the departure date will be 24/48/72 hours for EU, other courier will depend on local delivery companies
Being a handmade product, the delivery time will vary between 15/25 business days since order placed.
For items made by order (special designs), the delivery time will be agreed in each case.
We send shipments to all countries except does that are in social or armed conflicts.
Orders will be delivered perfectly packed and packaged, sent to the delivery address indicated at the time of purchase. If this is not possible, the customer can pick up the package at the courier office or post office closest to his home.
If upon receiving the order you perceive that the packaging is damaged or in poor condition DO NOT ACCEPT THE SHIPPING, take pictures of the packaging and request the return immediately sending us an E-Mail attaching photos an all other info concerning to the delivery

Devolution Policy:

The products purchased may be returned within a maximum period of 15 calendar days from the invoice date.

The product/s must be in its original packaging and with its seal intact.

As are craft item, it must consider that the color, intensity, size and other aspects may vary with those exhibited in our catalogs or on the website.

It is essential, before making a return, contact the customer service and request instructions and return authorization number. All returns that have not been previously authorized and do not attach an authorization number will be rejected.

It is important that returns are perfectly packaged and protected, without stickers or labels and in the original packaging of the products.

In the event that the item arrives at our facilities with damages due to poor packaging or protection, the return may not be accepted. For this you must use the original packaging if possible, if not proceed to pack as safe and give maximum protections. If you do not have the original packing, use a sturdy box of sufficient size to allow the insertion of the item with clearance, and under, around and around it, place enough protective material (bubble paper or paper balls or foam) , etc.), which prevents the movement of the article inside the box.

The products must be returned with their original packaging and with the accessories that include seals, plastic or blister packs, without unsealing or opening.

This right of return can not be accepted in the event that the returned products are not in their original and complete condition (packaging, accessories …), and in perfect condition (no hits, grated, etc.). No returns of these products will be accepted.

Indicate the number of the return authorization that we will provide you and attach a copy of the purchase invoice. The expenses derived from the returns will always be paid by the client. No refunds will be accepted freight collect.

Only the return will be accepted and the amount of the product will be refunded if are free of damages and in perfect condition for sale as new.

Once the items have been received in our stores and verified that the above conditions are met, we will proceed to refund the amount. You will receive the refund of the amount of the returned product in the same way you made the payment. Shipping costs will not be refunded.


The User gives his consent for JSCraft Ltd. to give his data to companies with which he concludes collaboration agreements with the sole purpose of providing the best service, located in Spain or abroad, respecting, in any case, the European legislation on protection of personal data.

For the purposes of the provisions of Directive 95/46 / EC on the Protection of Personal Data, Users are recognized and may exercise the rights of access, cancellation, rectification and opposition, as well as the right to be informed of the sessions made by contacting Marcela Soza Boyer. through the following web address and stating: Name, surname and photocopy of legal document, petition in which the application is specified and address to effect notifications. Date and signature

Marcela Soza Boyer C/Real nº54. Cuevas del Valle, 05414 Ávila. Spain
Contact: –

You can consult the entire document about privacy policy in this link

esta entrada está disponible también en: Español (Spanish)


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